30-day returns
You have 30 days from delivery to return an item in new, unused condition with its original packaging, tags and accessories. Contact us first at [email protected] or (888) 893-9090 with your order number and we will send return instructions. Returns sent without instructions can be delayed.
Items we cannot take back once used or opened
For safety and hygiene, the following can only be returned if they arrived damaged or defective:
- Worn or used boots, waders and apparel, and anything worn in the field or on the water
- Opened scents, attractants, cover scents, lubricants, cleaners, sealants and other chemicals
- Used dive and snorkel gear that contacts the mouth or face, including regulators, masks and snorkels
- Inflatable kayaks, canoes, paddle boards and towables that have been inflated and used on the water
- Drones that have been activated, registered or flown, and e-bikes or vehicles that have been ridden
- Special-order, custom-built and quoted items
Freight returns
E-bikes, utility vehicles, trailers and other freight items need a return authorization before anything ships back. We will explain how the return will be arranged before you pack it.
Refunds
Once the return arrives and is inspected, the refund goes back to your original payment method. Original shipping charges are refundable when the return is the result of our error or a defective product.
Damage and defects
Report damage within 7 days of delivery with photos. Defects found later are handled under the product's warranty, and Guardian coordinates that claim with the manufacturer for you.